Managed Services

Managed Services

Looking for an economical yet efficient way to manage and support your computer infrastructure and guarantee availability?

MYRA's expert team of managed services professionals love to provide reliable, robust infrastructure to meet your IT needs, all for a fixed monthly fee.

Are you looking for help to:

  • Tame a reactive and growing deployment of servers, storage and networks?
  • Find ways to standardize you infrastructure and realize cost efficiencies?
  • Allow you to focus on your business and leave the nuts and bolts of IT to someone else?

With a variety of service offerings meant to scale from small server installations, up to complex mission critical deployments, MYRA's managed services can take the IT infrastructure headache off your desk to allow you and your staff to focus on your business.

MYRA's Managed Services

  • Our collaborative approach ensures we are helping you win every day, relieving you of headaches and anticipating your business requirements in advance. Our teams come to work every day, looking for the opportunity to make life easier for our customers.
  • MYRA’s services are based on the ITIL® model: these can be integrated into your existing management structure or we can assist you in implementing process improvements as part of our service.
  • Our end to end TIMS services follow the full lifecycle of your infrastructure: acquisition, installation, configuration, maintenance, management and retirement.

TIMS

Collaboration: in a word, it captures the essence of Technical Infrastructure Managed Services (TIMS).

How is TIMS Collaborative?

We customize our services for every customer, to relieve IT headaches and learn, over time, to anticipate business requirements in advance.

Do you wish you could engage an expert to:

  • Provide management oversight of the technical services provided to your organization by an external vendor?
  • Incorporate production control or application version control with operational support of your computer infrastructure?
  • Integrate support for your Windows servers, UNIX servers, virtualization environments, SAN, database, network, or other infrastructure components?

What can TIMS do for you?

MYRA can provide services tailored to your needs for a fixed monthly fee. MYRA’s Managed Services can benefit your business by:

  • Managing service delivery and SLAs (Service Level Agreements) on your behalf.
  • Providing after hours support for mission critical systems, and seamless holiday coverage.
  • Standardizing support for your environment: windows servers, UNIX servers, virtualization environments, SAN, database, network, or other infrastructure components.
  • Allowing flexible staffing levels, based on your business cycle.
  • Freeing your staff to focus on project work while we provide operational support.
  • Ensuring application stability by managing production changes.
  • Enabling top quality services, with certified staff, leveraging ITIL management processes, vendor technical certifications (Citrix, Microsoft, Oracle, Cisco, EMC, among many others), and PMPs using PMI’s PMBOK.

TIMS Provides a number of included or optional services that distinguish it from TIMS-Lite.

Here are a few examples:

  • Provide bundled pricing for application upgrades, hardware upgrades, and architectural changes
  • Optionally provide after hours, 7×24 support services
  • Monthly reporting and performance analysis of critical servers
  • In depth Post Implementation Reviews

In addition, MYRA TIMS can enhance, or exclusively provide, support above the infrastructure layer:

  • Website design, development, and maintenance
  • Web infrastructure support
  • Production Control Processes and Development
  • Batch Management
  • Application Support and Maintenance

Talk to us today about flexible service offerings to fill gaps or provide in-depth IT support for your operations.

TIMS-Lite

TIMS-Lite is a scaled back version of our TIMS managed services, scoped for less intensive infrastructure needs.

It’s all about ensuring that your infrastructure stays up, so you can sleep at night. We’ll keep a watchful eye on the goings on in your environment, and our technicians will ensure that all systems are go.

And it’s all still offered for a fixed monthly fee.

What can TIMS-Lite do for you?

MYRA can provide services tailored to your needs for a fixed monthly fee. MYRA’s Managed Services can benefit your business by:

  • Standardizing support for your environment: windows servers, UNIX servers, virtualization environments, SAN, database, network, or other infrastructure components
  • Managing service delivery and SLAs (Service Level Agreements) on your behalf
  • Providing seamless holiday coverage
  • Freeing your staff to focus on project work while we provide operational support
  • Ensuring application stability by managing production changes
  • Enabling top quality services, with certified staff, leveraging ITIL management processes, vendor technical certifications (Citrix, Microsoft, Oracle, Cisco, EMC, among many others), and PMPs using PMI’s PMBOK
  • Providing flat rate support services to keep your IT infrastructure running at a cost you can anticipate.

If your organization has outgrown the break / fix model of IT support, maybe you’d like to give us a call?

Cloud Computing

Do you have an application that requires variable computing resources over time? Do you want to do away with owning infrastructure and all the capital expenditure, service contracts, and vendor sales reps that come with it?

Do you still want your service provider, its staff, and your own infrastructure to be physically close at hand? Maybe you face legislative requirements for your data to be retained in Canada?

If you do, and you need a solution that allows you to both expand and contract your requirements while maintaining a simple pay-per-use pricing structure, then MYRA’s Cloud Computing may be the right answer for you.

Delivery of services through MYRA’s Cloud Computing pushes out all the nitty gritty of acquiring and servicing infrastructure, leaving you to only worry about what to provision. Of course, we’re more than happy to help with identifying the best provisioning strategy for you as we learn about your unique business requirements.

MYRA’s Cloud Computing Services Include:

  • Implementation of a custom environment to meet your unique service requirements
  • Management of capacity – accommodating expansion and contraction of your business – while maintaining service levels
  • Leveraging Tier-1 supported vendors for infrastructure requirements – facilities, hardware, and software
  • Pricing based on utilization – you only pay for what you consume

Our cloud services can also be used to provide hosting for your equipment: we’ll provide a data center and support services, you provide the hardware.

If you’re ready to free yourself from the dual headaches of hosting and hardware, give us a call.